On-Demand Talent: UC Managed Service Program

Implementation information, process resources, frequently asked questions, and program support

UC Berkeley implementation status: Discovery phase

Current target go-live: Early 2027

Program overview

The program provides a coordinated way to manage non-employee talent. Following a competitive bidding process, UC is partnering with Hays Talent Solutions to provide participating campuses with centralized support, clearer workflows, stronger compliance controls, and better workforce information for temporary contingent workers and independent contractors.

How the program works

Two components support participating campuses: a dedicated service team and the technology behind it.

Managed Service Program (MSP)
Hays serves as a central point of coordination among hiring managers, Human Resources, Labor Relations, Procurement, and suppliers.

Vendor Management System
Hays' 3 StorySoftware (3SS)  platform supports worker requests, suppliers, assignments, approvals, timekeeping, invoicing, and reporting.

Worker categories supported

Temporary staff augmentation
Hourly, short-term, backfill, project, or specialized support through an approved staffing agency.

Pre-identified payroll
Workers identified by a UC location before referral to the MSP for onboarding through the payroll supplier.

Professional services workers
Project-based workers engaged through a third-party supplier under a formal Statement of Work.

Independent contractors
Self-employed individuals engaged for specific services, subject to classification and compliance review.

Direct hire workers
External recruiting support for approved full-time, executive, specialized, or difficult-to-fill positions.

Covered services
The existing AgileOne process continues, with added program reporting for better visibility.

Benefits for participating campuses

Dedicated support, standardized workflows, workforce technology, and enhanced reporting.

Workforce visibility
Central insight into activity, spend, assignments, and supplier performance.


Compliance support
Structured approvals, documentation, oversight, and risk controls.

Consistent experience
Clear workflows for campus teams, hiring managers, and suppliers.

Access to talent
More efficient access to qualified workers through approved suppliers.

Reporting and planning
Better information for workforce planning and cost management.

Dedicated support
A central team for sourcing, onboarding, administration, and questions.

UC Berkeley implementation update

The UC Berkeley implementation is currently in the discovery phase.

During discovery, Hays is meeting with departments and stakeholder groups to better understand:

  • Current processes and workflows
  • Department-specific requirements
  • Stakeholder roles and responsibilities
  • Approval requirements
  • Reporting needs
  • Opportunities for process alignment

The discovery phase is expected to conclude soon. The project will then move into the solution design phase, where the future program structure, workflows, technology configuration, and supporting processes will be developed.

The UC Berkeley program go-live is currently scheduled for early 2027. Additional information, training resources, and implementation updates will be shared as the program progresses.

Process flows

The working process-flow outlines the current end-to-end design areas under review:

  • End-to-End Non-Covered Services
  • End-to-End Covered Services

Frequently asked questions

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Is this only for temporary employees?

No. Approved campus scope may include temporary staff, pre-identified payroll, professional services workers, independent contractors, direct hires, and Covered Services reporting.

Does Hays replace every staffing supplier?

No. Hays coordinates the program and participating suppliers. The model is designed to preserve effective supplier relationships while improving consistency and oversight. Contracted staffing agencies will be available in the Hay’s system.

Will current workers be affected immediately?

No. Current processes remain in place until a campus approves and communicates its implementation plan. New assignments will be implemented first, followed by a transition plan for current workers.

Does this change the Covered Services process?

No. The existing AgileOne process remains unchanged unless approved campus guidance states otherwise. Hays will report covered services timecards to AgileOne.

How can a campus learn more?

Contact UC Systemwide Procurement to discuss the program, campus readiness, and the steps required to participate.

Questions or support

Talk with the program team

For questions about the MSP, VMS, or the UC Berkeley implementation, contact the Hays program team. Campuses interested in evaluating participation may also contact UC Systemwide Procurement.

Program Team Inbox

Hays Program Team
UC@hays.com

Allison Smith

Client Director, Hays
allison.smith@hays.com

Natalie Hill

Vice President, Client Delivery, Hays
natalie.hill@hays.com

UC Program Resources

For questions about the UC Berkeley pilot program or the systemwide UC Community Program, contact the appropriate representative below. In the coming month, information and resources will be hosted on UCOP’s Systemwide Procurement Portal.  

UC Berkeley Pilot Program

Supply Chain Management
supplychain@berkeley.edu

UC Community Program

Bob Puerzer, UC Office of the President
Bob.Puerzer@ucop.edu