BearBUY Support

The bIT Business Application Support team (BearBUY Help Desk) provides first line of support for BearBUY.

BearBUY Help Desk Contact Information:

  • Phone: (510) 664-9000 option 1, then option 2
  • Email:
    • You can also submit a ticket to upon CalNet authenticating with your CalNet ID and Passphrase.
      • Please Note: Contacting the BearBUY Help Desk will generate a support ticket which will be routed based on ticket information.

Other Support Contact Information:

  • For questions and assistance related to your PURCHASE ORDERS, you can contact your Regional Services Purchasing team directly.
    • If you are uncertain about your regional support team and the Regional Support Reorganization, you can learn more on the Regional Services website.
  • For questions related to INVOICES & PAYMENTS, please email the Disbursements team at
  • For questions related to the PURCHASE OF HIGH VALUE GOODS & SERVICES OVER $10,000, please contact your Buyer.