The bIT Business Application Support team (BearBUY Help Desk) provides first line of support for BearBUY.
BearBUY Help Desk Contact Information:
- Phone: (510) 664-9000 option 1, then option 2
- Email: bearbuyhelp@berkeley.edu
- You can also submit a ticket to https://berkeley.service-now.com/ess/ upon CalNet authenticating with your CalNet ID and Passphrase.
- Please Note: Contacting the BearBUY Help Desk will generate a support ticket which will be routed based on ticket information.
- You can also submit a ticket to https://berkeley.service-now.com/ess/ upon CalNet authenticating with your CalNet ID and Passphrase.
Other Support Contact Information:
- For questions and assistance related to your PURCHASE ORDERS, you can contact your Regional Services Purchasing team directly.
- If you are uncertain about your regional support team and the Regional Support Reorganization, you can learn more on the Regional Services website.
- For questions related to INVOICES & PAYMENTS, please email the Disbursements team at disburse@berkeley.edu.
- For questions related to the PURCHASE OF HIGH VALUE GOODS & SERVICES OVER $10,000, please contact your Buyer.
- If you do not know who your buyer is, you can visit our Find Your Buyer page for assistance.