Amazon Business Deliveries, Returns, and Business Prime FAQs

These FAQ's cover inquiries related to Amazon Business Deliveries, Returns, and Business Prime.

Delivery

How do I indicate my Ship-To Address?

Amazon will always fulfill your order based off of the ship-to address selected in your eProcurement system. Like other suppliers, this address selection takes place after you have brought your cart back into your eProcurement system. 

Please Note: While in the Amazon Business experience, you may see a default address or choose from a list of default addresses that have been pre-configured by your Administrator. You can ignore this address if you do not see the correct option available. Your order will only ship to the address selected in your eProcurement System itself, not Amazon Business.

Does ordering through the eProcurement System impact my delivery speed?

Your purchasing system may have built-in workflow approvals. If this is the case, your order will not be fulfilled until it is approved. At that time you will receive an email confirmation. Any delivery estimates on the checkout screen may not be applicable if the order is not quickly approved. This is applicable to Prime Eligible Orders as well.

Please Note: The delivery timeline for 3rd party sellers may vary.

Returns

How can I return or cancel an item?

To return an item, access your Amazon Business account. Navigate to Your Orders to find the item(s) you want to return.  From Your Orders:

  1. Select Return or Replace items 

  2. Choose a reason for return

  3. Print label and authorization

  4. Prepare package and return label

Please Note: Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3rd party seller. 

Why am I unable to return my product for replacement?

At this time, product returns are limited to refunds only, and can only be initiated by the Punchout user or administrator. To replace the item, please re-order.

Business Prime

What items are eligible for Business Prime Shipping?

Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You’ll be charged applicable shipping fees for items not eligible for Business Prime Shipping (Learn more).

Are there other benefits besides Free Two-Day Shipping with Business Prime?

Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all employees on your business account access to Prime Early Access and Prime Day deals. Business Prime Shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music, or Video.

Can I use Business Prime Shipping benefits on my personal Amazon.com account too?

No. Business Prime Shipping benefits can only be used with your business account. You are welcome to purchase an individual Prime membership for your separate personal Amazon.com account.