These FAQ's cover inquiries related to Amazon Business Customer Service and Support.
Amazon Business Related
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by emailing customer support at amazonbusinesscs@amazon.com (which is the preferred method) or by pressing the Contact Us link at the bottom of your Amazon Business account to use their Customer Service Chat system or request a Customer Service Representative to call you. Please use this team for anything related to a UC Berkeley approved Amazon Business order, transaction, and/or shipment.
How do I share user feedback about my Amazon Business experiences?
We value your input! We want to hear what’s working well and what you would like to see improved. Email your feedback to contact at bearbuyhelp@berkeley.edu
BearBuy Related
Who can I contact if I have questions or need assistance using BearBUY?
For ONLY UC Berkeley's staff and faculty, please contact the BearBUY Help Desk for ANY BearBUY transaction or system-related inquiries.
- If you do NOT work for UC Berkeley, please do NOT contact the BearBUY Help Desk. They CANNOT assist you with your consumer Amazon.com questions ro trasnactions.
The BearBUY Help Desk is the #1 place to go to for support regarding (ONLY for UC Berkeley's staff and faculty):
- BearBUY information
- Recommended best practices
- Technical assistance
- Policy related questions
- Any other BearBuy related inquiries
Contact Information:
- Phone: 510-664-9000 Option 1, Option 2 (ONLY for UC Berkeley's staff and faculty)
- Hours: Mon. – Fri. 8:00 a.m. to 5:00 p.m.
- Email: bearbuyhelp@berkeley.edu