Amazon Business Payments and Orders FAQs

These FAQ's cover inquiries related to Amazon Business Payments and Orders.

Payment

What form of payment should I be using to make Amazon Business purchases?

When processing your Amazon Business order, you must enter a valid chartstring in your BearBuy cart as there are no other payment options. This is similar to any other purchase made in BearBuy using a punchout catalog.

Categories

What Product Categories are available to purchase?

Amazon Business includes all items that are available on Amazon.com, plus additional business-specific products. Your account administrator is enabling you to make the right buying decisions for your business needs.

Are there any product restrictions that will not work for Punchout?

Digital-related products, subscriptions, and Amazon Services (such as Amazon Web Services and Amazon Fresh) are not available for purchase.

 

Unsupported purchases include:

  • Digital downloads, including: eBooks, audio books, movies, videos, music, software, and games

  • Gift Cards

  • Credit Cards

  • Alcoholic Beverages

  • Wireless Devices and Services

  • Subscriptions, including Subscribe & Save

  • Other Amazon services not found on Amazon.com such as Amazon Web Services, Amazon Fresh, and subsidiaries

Can I purchase Amazon gift cards through the Amazon Business tile?

No. Please go directly to https://business.amazon.com/ and use your bluCard to purchase Amazon gift cards.

Orders

How will I know when I will receive an order?

The person who placed the order will receive a confirmation email that will state the order's estimated delivery date and shipping speed.

How do I see the orders I placed after joining the Amazon Business Account?

From within your account, navigate to Your Orders. The default view will display all orders “Paid For By You”. If your organization is utilizing a central payment method (i.e. not your individual purchasing card), select “View All Orders” from the drop-down menu.

How do I track my Amazon Business delivery?

You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information. From within your account, navigate to Your Orders > Track Package.

Can I save products I purchase frequently?

Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List

1. Select This list is for: you from the dropdown menu

2. Select list type: Shopping List or Reorder List

3. Name the list

4. Privacy: Private

6. Create List

 

Is the URL for a product the same in Amazon Business as it is in the consumer site?

No, the URLs are different.  You can search for the product in both sites by the Amazon Standard Identification Number (ASIN) in the product description details. ASINs start with “B0”.

Why did I receive an email indicating that my order has been halted?

Amazon Business provides a dynamic marketplace of products with changing prices and quantities. Controls have been put in place to account for these fluctuations. Although the email instructs you to contact your Amazon Business Account Administrator, the best way to get more information on a halted order is to contact Amazon Business Customer Service by clicking the Contact Us link when logged into your account.

Are there any limitations to PunchOut that would result in my order being cancelled?

Yes. There are five instances in which orders can be cancelled due to limitations. 

Amazon Business limitations:

  • Safeguards – If the approval is not completed within the seven day cart lock, and the order falls outside of the safeguards at the time of approval, the item or order will be cancelled. 

  • Multiple PunchOut Sessions – Multiple PunchOut sessions can result in a cancelled order. When shopping on Amazon Business through PunchOut, make sure to use one PunchOut Session per order. 

  • Changing or Modifying Cart – If PO is sent with deleted line items or modified quantities, the order will be rejected. 

  • Address on Final PO Differs from Address at Checkout – If the checkout address is in the contiguous US, but the address on the PO is outside the contiguous US, the order will be cancelled. 

  • Zip Code Change for Next Day Delivery – If the zip code on the final PO differs from the zip code used for the address at checkout and the item is set for next day delivery, the order will be cancelled. 

What if I have pending orders appearing under “Your Orders” even though they have not been approved and sent to Amazon?

Any order subject to an approval workflow will not be processed until final approval. The order will remain in your order history for up to 7 days as “pending” until Amazon receives approval confirmation. Once approved you will receive an email confirmation. If the order is not approved within 7 days, the order will be cancelled and you will be notified via email. If the cart was cancelled and you still need the items, you will need to submit the order again for approval. 

Am I able to make purchases through Amazon Business without accessing the eProcurement System?

No. Business purchases should only be made through the eProcurement System. If you attempt to make a purchase outside of the eProcurement System you will not be able to check out.