Amazon Business Registration and Acceptable Use FAQs

These FAQ's cover inquiries related to Amazon Business Registration and Acceptable Use.

Accessing Amazon Business

How do I access my Amazon Business Account?

Your user account is established the first time you “Punchout” to Amazon Business within BearBuy.  Simply log into BearBuy and select the Amazon Business tile to get started.

Registering Your User Account

Why do I see the following error message when I punchout from BearBuy for the first time?

Most likely, your @berkeley.edu email address is already attached to a separate Amazon Business account and needs to be “deregistered”.  Please continue to the deregistration instructions below.

 

How do I complete registration as part of the UC Berkeley Amazon Business account in BearBuy?

Upon accessing Amazon Business for the first time, you will follow one of three scenarios as described below.  Please read the explanations carefully to understand which applies to you.  Note, the scenarios pertain ONLY to your @berkeley.edu email address.  If you have a separate Amazon.com personal account tied to a personal (gmail, yahoo, etc.) email address, it will not be affected. 

Scenario 1

I have never used my @berkeley.edu email address on Amazon.com

If you have not previously used your @berkeley.edu address on Amazon.com, account set up is simple!  Just Log into BearBuy, select the Amazon Business tile and start shopping.

Scenario 2

I already use my @berkeley.edu email address to make BUSINESS purchases on Amazon.com

If your @berkeley.edu email address is already associated with an Amazon.com account, you will have the option to convert your existing account and transfer any purchase history and pending orders to the central business account.

Scenario 3

I already use my @berkeley.edu email address to make PERSONAL purchases on Amazon.com

If your @berkeley.edu email address is already associated with an Amazon.com account, you will have the option to create a separate account for personal orders. You will be prompted to select “Create a separate business account” and will need to choose a new, personal email address (e.g. gmail.com or hotmail.com) that is NOT tied to another Amazon account.

What if I previously used my @berkeley.edu email address to register for a verified Amazon Business account?

All previous, stand-alone, Amazon Business accounts will be consolidated under the new, centralized account.  If you previously used your @berkeley.edu email address to register for an Amazon Business account, you will need to deregister that account.  For individual payment method accounts, your information (order history, payment methods, billing and shipping addresses) will follow you to the new Business account, assuming you follow Scenario 2 above.

How do I deregister my account?

  1. Log into your Business Account 

  2. Download an order history report for the past 6-12 months via Business Analytics from your drop-down menu

  3. Click the following link to deregister your existing account:  https://amazon.com/gp/b2b/manage/deregister   

 

NOTE: The terminology on this screen can be confusing. Rest assured your order history will not be lost, your account will be converted back to an Amazon.com consumer account, allowing you to join the new, central Amazon Business account.

Once you are done, navigate to your eProcurement System and select the Amazon Business tile to Punchout. Follow the steps in Scenario 2 to convert your account (see above).

I tried to deregister my account, but it says “I don’t have permissions to close this account.” How should I proceed?

The reason you do not have permissions to close your account is because you are not the administrator of the account you are tied to. Please reach out to the administrator on the existing account and have them remove you. If you are unsure of who your account administrator is, please contact Customer Service at 888.281.3847.

When I access Amazon Business for the first time, I am prompted to log in with a password.  I do not know my login information.

You are asked to enter a password because you have an existing Amazon account with your @berkeley.edu email address. If you cannot remember the password, please select the “forgot password” button to reset. If you are still having trouble resetting the password, please call Amazon Business Customer Service at 888.281.3847 and ask them to reset it for you. 

Once your password has been reset, you will either want to follow Scenario 3 to separate your order history or Scenario 2 to convert your existing account into a Business account. 

What should I do if I purchased an individual Prime Membership with my purchasing card?

Our Amazon Business account has Business Prime Shipping that covers all users so your individual Prime Membership is no longer necessary. Your previous individual membership will be cancelled upon merging into our new central account and a prorated refund will be credited back to your original form of payment. (Scenario 2)

What do I do if I bought a Prime Membership with personal funds on my Amazon account?

If you were using your business email for your personal Amazon account and purchased a Prime Membership with personal funds, you will have the option during registration to split off your personal order history and Prime Membership to a personal account. Follow Scenario 3 above.

What should I do if I purchased an individual Prime Membership with my personal card and wish to keep my accounts and purchasing history separate?

If you previously used your business email on a personal Amazon.com account and purchased Amazon Prime, please follow the instructions in Scenario 3 above to separate your accounts. You will need to designate a new personal email for your personal account, your personal history and Prime membership will remain intact and you will be able to join the central Business account with your business email.

Can I use the new Amazon Business account for PERSONAL use?

No. The central Amazon Business Account must be used for business purchases only, in accordance with our purchasing policies. The purchasing team will have access to all purchasing history made through the Amazon Business account.

I forgot my password for my Business account and am unable to reset the password.

Please contact Amazon Business Customer Service by clicking Contact Us (preferred method) or at amazonbusinesscs@amazon.com

I already have an Amazon Web Services (AWS) account with my work email, so I can’t use the same email again for Amazon Business.

Please contact Amazon Business Customer Service by clicking Contact Us (preferred method) or amazonbusinesscs@amazon.com and they will help troubleshoot this issue for you.